FAQ

Are your products authentic?

Yes. We source genuine trading card products and collectibles from trusted suppliers and reliable channels.

Are sealed products new and unopened?

Unless a product page states otherwise, sealed products are sold sealed and unopened. Please read the product description for the exact condition and packaging details.

Where do you ship from?

Orders are packed and dispatched from Australia.

How long does shipping take?

Most orders dispatch within 1–3 business days. During major releases, pre-orders or unusually busy periods, dispatch may take up to 5 business days. Australian delivery is usually 2–10 business days after dispatch. International delivery is usually 7–21 business days after dispatch, depending on the destination, customs and local postal services.

Will I receive tracking?

Tracking is provided where available. If your service includes tracking, the details will be emailed after dispatch.

Do I pay customs or import fees?

International customers are responsible for customs duties, taxes and import fees charged by their destination country.

Can I cancel an order?

Contact us as soon as possible. We may be able to cancel an order that has not entered processing, but we cannot guarantee cancellation once fulfilment has started or the order has shipped.

Do you accept returns?

We do not accept change-of-mind returns on trading card products. This does not affect your rights under Australian Consumer Law. If a product is faulty, damaged in transit or not as described, contact us promptly so we can review the issue.

What if my order arrives damaged?

Email us promptly at TCGShopAu@gmail.com with your order number and clear photos of the shipping packaging and item. Keep all packaging while we review the issue.

How do pre-orders work?

Estimated release and dispatch information is shown on the product page where applicable. Supplier or distributor delays can change release dates; we will provide updates when available.