Refund policy

Change-of-mind returns

We do not accept change-of-mind returns or exchanges on trading card products, including sealed products, cards and collectibles. Please review the product description, language, condition and packaging options carefully before ordering.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot be excluded under the Australian Consumer Law. If an item is faulty, damaged in transit, not as described or otherwise fails a consumer guarantee, you may be entitled to a remedy.

Reporting a problem

Email TCGShopAu@gmail.com as soon as reasonably possible. Include your order number, a description of the issue and clear photos of the item and shipping packaging. Keep the item and all packaging while we review your claim.

Do not return an item before contacting us and receiving return instructions. Unauthorised returns may not be accepted.

Cancellations

Contact us immediately if you need to request a cancellation. We may be able to cancel an order that has not entered processing, but cancellation is not guaranteed once fulfilment has started or the order has shipped.

Approved refunds

If a refund is approved, it will be issued to the original payment method. Processing time may vary depending on your bank or payment provider. Original shipping charges are not refundable for change-of-mind requests, but this does not limit any remedy available under Australian Consumer Law.